Refund & Cancellation Policy
Our commitment to fair cancellations and transparent refunds.
Last Updated: July 9, 2026
At Mitsty, we strive to provide reliable document printing and doorstep delivery services. This policy explains when cancellations and refunds are available.
1. Order Cancellation
Orders may be cancelled only before the printing process begins. Once printing has started, cancellation is generally not possible, as the service has already been initiated.
2. Refund Eligibility
- Payment deducted but order was not created.
- Duplicate payment.
- Order cancelled before printing started.
- Service unavailable after payment.
- Printing or delivery error caused by Mitsty or its authorized partners.
- Incorrect files uploaded by the customer.
- Typing, formatting, or content errors in uploaded documents.
- Incorrect print options selected by the customer.
- Orders cancelled after printing has started.
- Delivery issues caused by incorrect customer address or contact details.
3. Damaged or Incorrect Orders
If you receive damaged, incomplete, or incorrect printed documents due to our error, please contact us within 48 hours of delivery.
Please include:
- Order ID
- Description of the issue
- Supporting photographs (if applicable)
After reviewing your request, we may provide a replacement, partial refund, or full refund where appropriate.
4. Refund Processing
Approved refunds will be credited to the original payment method. Processing times depend on your payment provider and bank and may take several business days before the amount appears in your account.
5. Contact Us
Operated by Violavizn Technologies (OPC) Private Limited
Email: mitstyservices@gmail.com
Phone: +91 86680 08806