Shipping & Delivery Policy

Last Updated: July 9, 2026

Mitsty provides doorstep delivery of printed documents through authorized delivery partners. This Shipping & Delivery Policy explains how orders are processed and delivered.

1. Service Availability

Delivery services are available only in supported service areas. Customers can verify service availability before placing an order.

2. Order Processing

Orders are processed only after successful payment confirmation.

Processing time depends on:

• Number of pages
• Printing requirements
• Order volume
• Service location

3. Delivery Time

Estimated delivery times are displayed during checkout. Actual delivery may vary depending on:

• Weather conditions
• Traffic conditions
• Public holidays
• Delivery partner availability
• Technical or operational issues

4. Delivery Address

Customers are responsible for providing an accurate delivery address and contact number. Mitsty is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

5. Delivery Attempts

If the recipient is unavailable at the delivery location, our delivery partner may attempt redelivery in accordance with operational policies.

6. Order Tracking

Customers can monitor the status of their orders through their Mitsty account whenever tracking is available.

7. Order Inspection

Please inspect your order immediately upon delivery. If you notice any issue with your printed documents, contact our customer support within 48 hours of receiving the order.

8. Contact Us